Michel Falcon is an entrepreneur, international keynote speaker and author who leverages his People-First Culture™ philosophy to create customer experience, employee engagement and company culture strategies to grow businesses.
He is the author of the best-selling book, “People-First Culture: Build a Lasting Business By Shifting Your Focus From Profits to People.”
Michel and his business partners operate a portfolio of restaurants and venues in downtown Toronto. Their venues have grown to earn tens of millions of dollars in revenue with more than one hundred and fifty employees in less than two years.
He has advised and spoken at conferences for companies like Alfa Romeo, Verizon Wireless, Electronic Arts, LUSH and many others globally recognized brands.
Michel was selected as the spokesperson for McDonald’s Canada National Hiring Day campaign and has been included in publications such as: Forbes, Entrepreneur, Inc Magazine, Time Magazine and Yahoo Finance.
Please contact us for more information or to book Michel Falcon for your next event.
- People-First Culture™: Build a Lasting Company by Shifting Your Focus from Profits to People
Michel’s People-First Culture keynote combines philosophies and proven operational strategies to help organizations deliver exceptional experiences to customers and employees.
During the presentation, Michel can speak directly to the audiences’ motivations and challenges they are trying to overcome while keeping them engaged with real-world stories.
The audience will be introduced to the People-First Culture methodology and 3P Strategy that Michel has used to earn customer and employee loyalty.
- A Customer Obsession: How to Create an Experience Your Customers and Industry Have Never Seen Before
Michel’s customer experience-focused keynote speech helps the audience understand how great companies create systems and processes to deliver predictable customer experience, earn loyalty and
word of mouth marketing.
During the presentation, the audience will learn from Michel’s very own strategies but also be educated on operational strategies and tactics from companies from many different industries.
The desired outcome of this presentation is to have the audience thinking, “We can do that too!”
- Build a Company Where Team Members Thrive and Exceed Expectations
Michel’s employee engagement keynote speaks directly to leaders of organizations. He will share his leadership, employee engagement and morale tactics that has allowed him to grow a company of 150 team members.
His tactics are supported by real-world experience, not just theory. These strategies have helped his organization achieve an employee retention rate 2.5x higher than the industry average in the ultra
competitive hospitality sector.
- Grow a Magnetic Company Culture That’s Admired by Employees, Customers and Your Community
Michel’s company culture-focused keynote presentation shares organizational behaviours and strategies that any company can leverage to build an admired culture.
To reinforce his message, he shares strategies from his own company, ones from recognizable companies and not-so-recognizable organizations from around the world.