Michelle Ray

Leadership Expert, Entrepreneur and Author

Michelle Ray

Michelle Ray is a highly sought-after international business keynote speaker, consultant, author and educator who demonstrates how understanding the importance of self-leadership is key to success in business and in life.

Michelle leads a successful international consulting business helping individuals and organizations reach higher goals. She believes that leadership is a state of mind and helps individuals understand and master personal leadership, the ability to take charge of ourselves first, in any situation. Michelle speaks passionately about self – actualization, the importance of outstanding leadership in the workplace and the responsibility of positive communication and influence.

Michelle uses an interactive approach to inspire and captivate the imagination of her audiences. Michelle’s first training, speaking and consulting company was established in 1995. She subsequently established her training and development division, the Lead Yourself First Institute to help individuals and organizations take the initiative in the face of change and economic uncertainty.

Her company’s array of customized educational training programs specializes in areas she describes as high demand essentials for professional growth. Michelle also offers in-house workshops and consulting for leadership development, improving workplace relationships, client service excellence, changing demographics and communication excellence.

Michelle is a “Certified Speaking Professional” (CSP), the highest-earned designation in the speaking industry. Less than 600 people worldwide have earned this distinction after meeting rigorous criteria established by the National Speakers’ Association. She has been listed in the Who’s Who of Professional Speakers and has worked with a myriad of clientele providing in house seminars and conference presentations.

Her style has been described as refreshing, uplifting, entertaining, informative and amusing with a common sense message. Michelle has received standing ovations for her keynote presentations on personal accountability and workplace morale. From thousands of entries received, she recently reached the Top Ten of “North America’s Next Greatest Speaker” contest.

Michelle Ray will bring profound benefits to an individual’s ability to realize his or her full potential; professionally and personally. Her energy, dynamic presentation style and masterful use of humor will motivate your team to reach higher heights and positively impact the “bottom line.” A greater sense of purpose, job satisfaction, and customer retention are “must haves” to survive in today’s work climate. Michelle’s depth of knowledge and powerful message is guaranteed to energize, inform and inspire workplaces across the globe.

Michelle’s book, Lead Yourself First! Breakthrough Strategies to Live the Life You Want has received rave reviews. She has appeared as a guest on numerous news and current affairs programs including CBC Radio, CTV, Global TV and featured in renowned publications such asInvestor’s Business Daily, The National Post, Montreal Gazette, Vancouver Sun, and The Globe and Mail’s Leadership Lab column.

    Topics 
  1. It’s Time to Take the Lead: How to Lead Yourself First at Work, in Business & in Life

    We are living in a time of unprecedented economic and social turmoil. We look to our jobs for security and our leaders for inspiration; often opting for the status quo – because staying stuck is easier than creating change. During the course of her professional career, Michelle got hit with two deep recessions that brought her face to face with the true meaning of leadership....the challenge of leadingoneself. During this dynamic presentation, Michelle provides audiences with strategies and solutions for taking the lead, no matter what the economic circumstances or one’s title may be. Delivering her message with insight, wit and humor, she incorporates the business and life-lessons described in her recently-released book: Lead Yourself First, to motivate, educate and inspire your group to move through change, take risk, and create their own reality.

    Learning objectives and benefits for attendees:

    • Develop unwavering confidence in your personal, career and business decisions
    • Take charge of your career and professional destiny
    • Implement specific strategies to rise above challenges and take the lead
    • Tap into your innovative potential to bring out the best in yourself
    • Apply the incredible leverage of modeling a “do-what it takes” attitude
    • Harness a leadership “mindset” to become the leader of your own life
  2. No More Drama! How to Achieve High Engagement, High Morale and a Happier Workplace

    The existence of people challenges of any description has consequences for your bottom line. Many individuals are working longer hours, spending more time with managers, co-workers, and computers than their own families. Stress levels have accelerated as organizations of every description feel the pressure of delivering results for their clients and shareholders in less time, with fewer resources. Teams are expected to be efficient, engaged and happy. However, the demands of today’s workplace often take a toll on the most important resource of all…your people. Under these conditions, it is not uncommon for drama and chaos to reign. Is your business equipped to deal with personality clashes, emotional explosions, “my way or the highway” mindsets, and other theatrics that undermine productivity and success? Are you ready to manage the high cost of low morale? Delivered with humour and insight, this exciting keynote or breakout session offers practical solutions to the most common workplace problems…helping your audience to put a stop to the drama…once and for all.

    Learning objectives and benefits of attending:

    • Detach from the dysfunction and drama to be a better “you”
    • Take a stand in the face of “the blame game” and other theatrics
    • Practice objectivity and put the “small stuff” into perspective
    • Learn the difference between people who have problems and people who are problems
    • Evict the colleagues, managers and others who are living “rent-free” in your head
  3. The Power of Personal Leadership….Attitude makes the Difference

    We all possess the ability to profoundly impact another person by the manner in which we conduct ourselves. When we go out in the world with a happier disposition, we impact others positively. By our own demeanor, we create an energy force that has the power to change attitudes and change lives. We should never underestimate our own personal power! This humorous, highly energized and insightful presentation offers a deeper understanding of the power of positive thinking and personal initiative, as well as specific tools to implement when faced with our own “stinkin' thinking”. Whether your group needs an attitude adjustment, tune-up or makeover, audience members experience a memorable, popular keynote that reinforces the concept of leadership being a state of mind.

    Learning objectives and benefits for attendees:

    • Implement immediate solutions to workplace stress and negativity
    • Realign your core personal and professional values to those of your workplace
    • Learn how to re-energize attitudes to co-workers and management that brings profound results
    • Discover how to influence others with outstanding communication skills
    • Master the art of personal leadership in all relationships
  4. An attitude of Gratitude…We Appreciate Your Business

    The Customer Service revolution is still in full swing! Is your front line staff committed to an “attitude of gratitude” for the business your customers provide? Are they giving a gold–medal performance with every customer experience? No matter how high tech our workplaces have become, our organizations will always be about people. When we achieve an exceptional standard of excellence in workplace relationships internally, our external relationships benefit. The first point of contact with a customer can make or break the relationships within seconds. Therefore, great service starts with leading ourselves. Is your team set up to go beyond the extra mile? The theme of this exciting keynote address or workshop is based on the reality that almost 70% of customers take their business elsewhere due to an attitude of indifference!

    Learning objectives and benefits for attendees:

    • Recharge your attitude to client relationships: They are the reason you are in business
    • Learn the six secrets of customer satisfaction to outsmart the competition
    • Improve your internal client relationships to increase bottom line results
    • Learn dynamic communication strategies…Master the art of diplomacy with your most annoying clients!
    • Avoid the “cost of loss” …a bad service experience with your organization has immeasurable consequences!
  5. Operation Cooperation: How to Build Outstanding, Collaborative Workplace Relationships

    In these volatile times, teams within every type of organization are grappling with the challenges presented by the different values, attitudes and expectations present in today’s business climate. “Operation Cooperation” offers you a winning strategy to build an outstanding workplace culture where everyone is empowered to communicate, collaborate and connect. In this interactive presentation, the concept of cooperation will be reinforced with an emphasis on the importance of successful internal workplace relationships to achieve an atmosphere of camaraderie and respect. Our external professional relationships are compromised when the spirit of a unified team is lacking. Participants will have the opportunity to refocus, re-energize and be reminded of the value of collective wisdom... prerequisites for outstanding team relationships.

    Learning benefits for attendees:

    • Realign your core personal values to those of your workplace
    • Discover how to influence others with outstanding interpersonal skills
    • Experience first-hand the benefits of a collaborative atmosphere
    • Embrace the values of cooperation and respect …essentials for a building a culture of excellence
  6. Leading the Generations: Adjusting Attitudes in the Multigenerational Workplace

    The notion of having one job and having it for life does not hold any appeal for the new generation of workers. Those days are gone forever and unless organizations are willing to invest in their people emotionally and financially, the best and brightest will unashamedly seek opportunities elsewhere, leaving you scrambling to replace them. In this context, employers must be willing to rethink existing hiring, mentoring and training practices and let go of old ideas that shaped the traditional organizational structures. In this fun and informative presentation, participants learn how to adjust attitudes regarding the secret to motivating and retaining our workforce to create outstanding intergenerational workplaces. Despite the volatility of the economy and the job market, we can develop an outstanding workplace culture by focusing on what is within our control. Developing an unbiased viewpoint and flexible approach, coupled with exceptional interpersonal skills and specific methods to keep all team members engaged, productive and satisfied. These are fundamentals for leadership success in managing our diverse workforce.

    Learning objectives and benefits of attending:

    • Understand the “push” and “pull” factors regarding employees’ decisions to stay or leave.
    • Learn how to lead yourself first and apply positive influence and motivation to all team members; regardless of age, culture and attitudes.
    • Practice the language of leadership to use when giving feedback to different generations.
    • Learn how to create a work environment that fosters retention by encouraging creativity, participation in decision – making, brainstorming problem solving.
    • Experience hands – on opportunity to practice the power of positive connection will all generations!
  7. Operation Cooperation: How to Build Outstanding, Collaborative Workplace Relationships

    In these volatile times, teams within every type of organization are grappling with the challenges presented by the different values, attitudes and expectations present in today’s business climate. “Operation Cooperation” offers you a winning strategy to build an outstanding workplace culture where everyone is empowered to communicate, collaborate and connect. In this interactive presentation, the concept of cooperation will be reinforced with an emphasis on the importance of successful internal workplace relationships to achieve an atmosphere of camaraderie and respect.

    Our external professional relationships are compromised when the spirit of a unified team is lacking. Participants will have the opportunity to refocus, re-energize and be reminded of the value of collective wisdom… prerequisites for outstanding team relationships.

    Learning benefits for attendees:

    • Realign your core personal values to those of your workplace
    • Discover how to influence others with outstanding interpersonal skills
    • Experience first-hand the benefits of a collaborative atmosphere
    • Embrace the values of cooperation and respect… essentials for a building a culture of excellence
  8. Leading the Generations

    The notion of having one job and having it for life does not hold any appeal for the new generation of workers. Those days are gone forever and unless organizations are willing to invest in their people emotionally and financially, the best and brightest will unashamedly seek opportunities elsewhere and leave you scrambling to replace them. In this context, employers must be willing to rethink existing hiring, mentoring and training practices and let go of old ideas that shaped the traditional organizational structures.

    In this fun and informative presentation, participants learn how to adjust attitudes regarding the secret to motivating and retaining our workforce to create outstanding intergenerational workplaces. Despite the volatility of the economy and the job market, we can develop an outstanding workplace culture by focusing on what is within our control. Developing an unbiased viewpoint and flexible approach, coupled with exceptional interpersonal skills and specific methods to keep all team members engaged, productive and satisfied. These are fundamentals for leadership success in managing our diverse workforce.

    Learning objectives and benefits of attending:

    • Understand the “push” and “pull” factors regarding employees’ decisions to stay or leave
    • Learn how to lead yourself first and apply positive influence and motivation to all team members, regardless of age, culture and attitudes
    • Practice the language of leadership to use when giving feedback to different generations
    • Learn how to create a work environment that fosters retention by encouraging creativity, participation in decision – making, brainstorming problem solving.
    • Experience hands-on opportunity to practice the power of positive connection will all generations!

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