Alicia Whalen

Alicia Whalen

Digital and Social Media Expert

Alicia Whalen

Digital marketing expert and speaker Alicia Whalen brings with her a wealth of experience as a digital and social media expert, strategist, and speaker. A pioneer in digital and social media marketing, Alicia has shown some of the world’s largest brands the way forward in an era of intensified social commerce. She has spent over fifteen years working and evolving within this New Conversation Economy, experiencing the digital revolution that has changed the way we work and live our lives from the frontlines.

Alicia has worked with hundreds of brands including Disney, Honeywell, Visit California, Marriott, and many others in her fifteen years in digital marketing. She is at the cutting-edge of conversations around social and digital marketing trends, the rise of social commerce, and the impact of technology on consumer behaviour.

Alicia presents on The New Conversation Economy that has arisen from the meteoric rise of social and digital media in the past two decades and examines the impact it has had on consumer behaviour. With a message that applies to all businesses, brands and industries, the book explores how this new consumer behaviour affects the strategies marketers must understand in order to thrive in today’s 24/7, omni-channel, customer-first global marketplace.

By addressing the overwhelm and fear that often comes from change, Whalen presents a simple approach to banishing the fear, identifying where digital transformation is required, what to focus on first, and why, empowering readers to clear the chaos and lean in to the New Conversation Economy.

Please contact us to book Alicia Whalen for your next event.


    In this keynote, Digital Marketing Expert, Alicia Whalen takes a historical look at the Digital Age and explains why the rapid rise of  doing business online has been so challenging.  She shares why the disruption moved us from a one-way communication model to a two-way communication model and what incredible opportunities this model presents now that it’s the new norm. Organisations who grasped this early have provided us with a roadmap to successful engagement. Alicia encourages audiences to press the pause button on the data collection chaos and focus on better engagement by not only speaking to but listening to both customers and workforces and the best ways to do so today.

    This session will outline how brands can, not just keep up, but thrive within the NEW Conversation Economy:

    • The expectations of the new “digital-first” socially connected customer
    • 4 must dos for brands to cut through the chaos
    • How to prioritize social media channels and integrate into the sales cycle.
    • Who is doing right?
    • What does success look like?
Alicia presented at the Ontario Motor Coach Canada Conference 2015 on a topic that sparked social media marketing ideas with our attendees. Her fresh and personable approach provided our audiences with new ways to think, and actionable steps to take with their businesses. I would highly recommend Alicia.
Mardi Schueler
General Manager | OMCA – Ontario Motor Coach Association
It was a pleasure to have Alicia address our conference as our closing Keynote Speaker for the 2015 Travel and Tourism Research Association Canada conference. It was a great talk to bring together our thinking on where to next gain value from Social media. I would highly recommend Alicia with her knowledge and enthusiasm for digital and social media marketing.
Dr. Kelly MacKay
Professor and Associate Dean Research & Graduate Programs | President, Travel and Tourism Research Association of Canada
Alicia is the ideal marketing collaborator. She's creative, energetic, always over-prepared, well ahead of deadline, and a great deal of fun to work with. We recently co-produced a successful webinar for 1000+ registrants and still see engagement with her presentation long after the live event. Alicia is a great go-to partner for digital strategy and marketing tech in hospitality and beyond.
Christopher Wofford
Digital Media Business Development Manager |

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